FAQs

Ordering

I would like to buy US-specific products or products that are only available in the US. Can I order from the US website?

As a Austria-based customer you are unable to order from the US website and vice versa. As much as we would like to offer all of our products to all of our customers worldwide, every market is different and we will therefore offer different Under Armour styles in different countries. For that reason, you might find some products on www.underarmour.com which are not available on www.underarmour.eu. We advise you to check our website on a regular basis or sign up for our newsletter and be the first to know about new product featured online. Please note you can only order off of the country-specific region you reside in.

Who do I need to contact if I have a product-specific question?

Please contact our Customer Service Team and we will be happy to assist you. If possible, please provide us with a style number which you find next to the product image so that we can provide you with as much as information as possible on the specific product.

If I cannot find a particular product online, does this mean it is discontinued?

Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.

What is the difference between HeatGear and ColdGear?

HEATGEAR®

WEAR THIS TO FEEL COOL, DRY & LIGHT.
Ideal for days when it’s 20 ºC and above, our signature HeatGear® line delivers a highly breathable construction that wicks sweat to the surface to keep you cooler, drier, and lighter than ever.

COLDGEAR®

WEAR THIS TO FEEL WARM, DRY & LIGHT.
Ideal for days when it’s 13 ºC and below, ColdGear® features a dual-layer fabric that wicks moisture from the skin and circulates body heat and keeps you warm without ever weighing you down.

ALLSEASONGEAR®

WEAR THIS TO FEEL DRY & LIGHT.
Built for when it’s between 13 ºC and 20 ºC, AllSeasonGear® is made from radical fabrics that flex with changing weather conditions to deliver superior temperature regulation and maximum breathability.

What are the Under Armour care instructions?

Care instructions can be found on the tag of your item. However, in general, machine wash in cold water with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks, or other sharp objects that can be found on other clothing.

Can I order personalized Under Armour items?

We appreciate your enthusiasm, but at this time we do not offer customisation of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and provide the following information:
  • The temperature we use for our heat seal is estimated to be about 163- 177 degrees Celsius
  • The pressure we use is 40 PSI and the dwell time is 12 seconds
  • Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal
  • It is best not to screen print or heat seal Under Armour compression gear

How can I place a bulk or team sports orders?

For large orders and customized team wear please reach out to an external partner of ours through underarmour.eu/en-at/store-locator.

How can I place a bulk or team sports orders?

For large orders and customized team wear please reach out to an external partner of ours through www.underarmour.eu/en-at/store-locator. .

Can I place an order over the phone?

Unfortunately, we are only able to take orders online.

Do I need to make an account before I order?

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

What payment methods can I use?

You can pay for your order with the following:
  • Visa
  • MasterCard
  • SOFORT-Überweisung
  • PayPal

I placed an order more than one hour ago but have not received any confirmation?

Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. If you place your order in the morning, most likely it will be shipped out on the same day. You will receive a shipping confirmation by email. Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday only since both our warehouse and UPS do not operate during weekends.

How can I change or cancel my order?

Since we process orders as quickly as possible, you can only cancel an order by calling our Customer Service Team. Please do this as soon as possible after you have placed the order by calling 00800.8276.6871. Note, however, that changing your order might not be possible since the shipping process begins immediately after you have placed the order. If we are unable to cancel an order in response to a cancellation request, we will try to offer alternative solutions. Please contact our Customer Service Team on 00800.8276.6871 so that one of our representatives can assist you. However, if you receive an item in connection with an order we were unable to cancel, you may return the item. Please see How can I return products purchased online? below for more information.

Are my details retained for future orders?

Our Customer Service Team is able to provide you with details on your past orders However, we recommend that you sign up for an account so that you are able to place orders more quickly in the future.

What are the voucher terms & conditions?

Cannot be combined with other vouchers and on-site promotions. Does not apply on following products: UA Band, UA Headphones Wireless, UA HealthBox, UA Heart Rate Monitor, UA Scale, The Rock.

Delivery

When will I receive my order?

You will get an automated message once your order has been shipped out. Our European warehouse is located in the Netherlands and delivery times to Austria take between 2-4 working days.

Do you deliver to overseas islands and military bases?

We are unable to deliver to overseas islands and military bases. In case you entered an address from a region we do not service, your order will be rejected within 1-2 working days and the refund created.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you. If after eight working days the investigation has turned out unsuccessful, we will be able to either send you a replacement package or give you a full refund.

What do I have to do if I have received only part of my order?

There can be several reasons. An item has probably been short shipped, for which you will receive a refund accordingly or we sent one or several items of your order in a second or third package. You may contact us for clarification.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for more visibility.

What do I have to do if an item that I received looks different to the image on the website?

We apologise for any inconvenience caused by this. Please feel free to reach out to our Customer Service Team and let us know. Also please send us a picture so that we are able verify that you have not received the wrong item.

I have not received an invoice with my order. How can I get one?

Please get in touch with the Customer Service Team to request the invoice for your order.

Returns

How can I return products purchased online?

We have a 30-day returns policy and all goods must be returned within that period. All items must be in a resalable condition with no tags cut off and be returned in the original box. You can download a free returns label by logging into our website through the following link: www.underarmour.eu/en-at/returns-and-exchanges.html Please fill in the returns form that was sent along with your order per the returns instructions and send your items back to our warehouse in the Netherlands.

Which carrier do you use?

All Under Armour shipment is handled by UPS. Please be aware of this if you want to return items within the 30-day return period. You can drop off a return parcel at your closest UPS Access Point or arrange a collection online or via phone, respectively. Please visit www.ups.com.

When will I receive the money for my returned goods?

From the moment that you have sent back items to our European warehouse in the Netherlands, it can take up to 14 days until your account is credited. Please note that if you have returned products with a carrier of your own choice, the shipping process might take longer.

How do I receive my refund?

The refund always goes back to the initial payment method. This includes credit cards as well as PayPal accounts.

What can I do if I have not received any refund of my returned goods?

Please contact our Customer Service Team and we will be happy to rectify the situation for you.

Retail

How can I find an Under Armour retail store?

Please find the nearest retailer in your area by clicking on the ‘Store Locator’ in the footer of our website.

How do I return product purchased internationally or purchased through an authorized retailer?

Due to our company guidelines purchases made through third parties are not accepted for returns and exchanges. Please contact your initial point of sale with proof of receipt.

Business Inquiries

How do I become an authorized Under Armour retailer?

Please fill in below online form and a team member will get back to you after having reviewed your application.
www.uabiz.com

How can I reach Under Armour’s Customer Service for wholesale?

Please send an email to cs.europe@underarmour.com and a Customer Service Representative for Wholesale will get back to you as soon as possible.

Marketing requests and applications

How do I apply for a sponsorship?

Thank you for your enthusiasm for our brand! Please send your application to munich.reception@underarmour.com and a team member will get back to you with feedback soon.

How can I get in touch with an Under Armour Marketing Representative?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send an email to munich.reception@underarmour.com and a colleague will get back to you if we are interested in a cooperation with you.

I am interested in a professional career at Under Armour. How can I proceed?

Please visit www.underarmour.jobs to find out more about career opportunities within Under Armour.

How can I contact Under Armour in Europe?

Under Armour Europe B.V. Olympisch Stadion 8
1076 DE Amsterdam
The Netherlands
Phone: +31 (20) 715 5100
KvK Company Number: 34237352 0000
VAT (AT): 68/529/2922
PHONE SUPPORT 00800-82766871 Mon-Fri from 9.00 - 17.00 CET/CEST