Returns & Refunds
If you’re not 100% satisfied, you can return your gear for free within 60 days of delivery. We’re unable to offer online exchanges. We aim to process refunds as soon as possible; however, the complete process can take up to 14 working days. Please note, during sales periods and promotional moments, the process might take up to 21 working days. You can return all items within 60 days of delivery as long as they meet the following conditions:
How do I start a return? Please follow the steps below to ensure your return is processed as efficiently as possible: 1. Locate Return label You can find your prepaid return label in the original package. Once you have found the label you can proceed to step 2. If the label is missing, lost, damaged, destroyed or already used, you can print a new one. If you have an Under Armour account, you can print a label directly via the Order History section. If you do not have an Under Armour account, simply enter your Order Number (EU-XXXXXX) and the email address used during purchase here. |
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2. Pack |
3. Attach Return label |
4. Post ![]() UPS
Please click to find your nearest UPS Access Point. ![]() DHL
Please click to find your nearest DHL Service Point. |
5. Refund |
Top FAQ
Can I exchange an item?
We are unable to offer online exchanges at this time. We recommend placing a new order for a replacement item
Can I choose the return carrier?
Under Armour provides free returns via prepaid return labels and the carrier will be clearly displayed on the return label. If you choose to return your item with a different carrier than the one provided by Under Armour, the return cost will not be reimbursed, and we will be unable to assist you in tracking the progress of your return or if any issues that may arise
Can I return to a store?
Any items purchased online via underarmour.eu can only be returned via the online return process. Any items purchased in a retail store should be returned to the same store.
Do you refund shipping costs?
Under Armour provides free shipping options for all orders via shipment to pick-up point or qualification via a minimum spend. Item(s) returned from an order that had paid standard or express shipping will not have shipping costs reimbursed unless the product is proven defective. If you wish to return a defective product that you paid shipping costs for, please complete the return, and then follow up with our customer service team to refund the shipping.
How long will it take to refund me?
Whilst we aim to process all returns as quickly as possible, it can take up to 14 working days for us to process your return and for the funds to reach your account. You will be informed by email when the refund has been issued (please also check your spam inbox). Refunds will not be processed on orders returned more than 60 days after delivery.
How can I track my return?
You can track the progress of your return shipment via the carrier tracking service:
UPS | DHL
If the status shows as delivered, this means that we have received the return at our warehouse, and it is ready for processing.
My return shows as delivered, what happens next?
If the tracking number on your return shows as delivered, this means that we have received the return at our warehouse. We aim to process all returns within 24 hours of receipt, but during busy periods this may take up to 3 working days, at which time you will receive email confirmation that the refund has been processed.
How long will my refund take to reach my account?
Once you have received the email confirming that your refund has been processed, the time it will take for the funds to reach your account will depend on your payment provider. Instant payment providers such as PayPal will deposit on the same day, whereas credit providers take up to 4 working days. All payments should be visible within a maximum of 4 working days.