FAQs
Membership
Discounts & Vouchers
What are the discount & voucher terms & conditions?
Promo codes cannot be combined with other discounts, vouchers or on-site offers, and they cannot be exchanged for money. Promo codes cannot be applied to electronics, Project Rock or our Curry collection. Other exclusions may apply. If you'd like to make a return, please note that your discount may not be the same as the original one if the gear was purchased during a promotional moment.
Do you offer gift cards and gift vouchers?
Unfortunately, we do not offer Under Armour gift cards and gift vouchers for our European webshops and stores. Ordering
Can I change or cancel my order?
Unfortunately we are unable to change or cancel orders once you have received an order number and the payment was processed. If you receive an item that you do not wish to keep, you may return the item. Please see our returns section for more information.
I would like to buy US-specific products or products that are only available in the US. Can I order from the US website?
As a Austria-based customer you are unable to order from the US website and vice versa. As much as we would like to offer all of our products to all of our customers worldwide, every market is different and we will therefore offer different Under Armour styles in different countries. For that reason, you might find some products on www.underarmour.com which are not available on www.underarmour.eu. We advise you to check our website on a regular basis or sign up for our newsletter and be the first to know about new product featured online. Please note you can only order off of the country-specific region you reside in.
If I cannot find a particular product online, does this mean it is discontinued?
Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.
How can I place a bulk or team sports orders?
For large orders, team wear, becoming a retailer and other Wholesale requests, please send an email to EMEANewWholesalerRequests@underarmour.com and a team member will get back to you as soon as possible.
How can I place a bulk or team sports orders?
For large orders and customized team wear please reach out to an external partner of ours through www.underarmour.eu/en-at/store-locator. .
Can I place an order over the phone?
Unfortunately, we are only able to take orders online.
What payment methods can I use?
You can pay for your order with the following:
- Amex
- Apple Pay
- Klarna
- Maestro
- MasterCard
- PayPal
- Visa
Which shipping methods do you offer?
We offer standard shipping, express shipping and also deliver to pickup locations.
I placed an order more than one hour ago but have not received any confirmation?
Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.
I just placed an order. When will it be shipped out?
Once you have successfully placed an order on our website, it will be processed immediately. If you place your order in the morning, most likely it will be shipped out on the same day. You will receive a shipping confirmation by email.
Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday only since both our warehouse and UPS do not operate during weekends.
Are my details retained for future orders?
Our Customer Service Team is able to provide you with details on your past orders However, we recommend that you sign up for an account so that you are able to place orders more quickly in the future.
Delivery
When will I receive my order?
You will get an automated message once your order has been shipped out. Our European warehouse is located in the Netherlands and delivery times to Austria take between 2-3 business days (standard shipping) or 1 business day with Express delivery if order is placed before 13:00.
Do you deliver to overseas islands and military bases?
We are unable to deliver to overseas islands and military bases. In case you entered an address from a region we do not service, your order will be rejected within 1-2 working days and the refund created.
How can I track my order?
You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.
It seems that my package got lost. What can I do?
In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you. If after eight working days the investigation has turned out unsuccessful, we will be able to either send you a replacement package or give you a full refund.
What do I have to do if I have received only part of my order?
There can be several reasons. An item has probably been short shipped, for which you will receive a refund accordingly or we sent one or several items of your order in a second or third package. You may contact us for clarification.
What do I have to do if an item that I received looks different to the image on the website?
We apologise for any inconvenience caused by this. Please feel free to reach out to our Customer Service Team and let us know. Also please send us a picture so that we are able verify that you have not received the wrong item.
Defective items
What do I have to do if my item is faulty or defective?
Please send our Customer Service Team an e-mail as soon as possible with your order number (EU_) and pictures where the defect is clearly visible. A team member will be happy to assist you. We are able to assist you only if you have purchased the item on our website.
In case you have purchased the item from a third party, we have to ask you to go back to your initial point of sale. They will have a return policy for faulty and defective items.
Retail
How can I find an Under Armour retail store?
Please find the nearest retailer in your area by clicking on the ‘Store Locator’ in the footer of our website.
How do I return product purchased internationally or purchased through an authorized retailer?
Due to our company guidelines purchases made through third parties are not accepted for returns and exchanges. Please contact your initial point of sale with proof of receipt.
Returns
How can I return products purchased online?
We have a 60-day returns policy and all goods must be returned within that period. All items must be in a resalable condition with no tags cut off and be returned in the original box. You can download a free returns label by logging into our website through the following link: www.underarmour.eu/en-at/returnslabel Please fill in the returns form that was sent along with your order per the returns instructions and send your items back to our warehouse in the Netherlands.Which carrier do you use?
If you have used the return label in the box, please take the package to your preferred drop-off location of the carrier mentioned on the return label. If you have generated the return label from our website, please take the package to your preferred UPS drop-off point.When will I receive the money for my returned goods?
From the moment that you have sent back items to our European warehouse in the Netherlands, it can take up to 14 days until your account is credited. Please note that if you have returned products with a carrier of your own choice, the shipping process might take longer. Please note that full shipping costs, will not be included in the refund, unless the gear was faulty or defective when it arrived.How do I receive my refund?
The refund always goes back to the initial payment method. This includes credit cards as well as PayPal accounts.What can I do if I have not received any refund of my returned goods?
Please contact our Customer Service Team and we will be happy to rectify the situation for you.Product
Who do I need to contact if I have a product-specific question?
Please contact our Customer Service Team and we will be happy to assist you. If possible, please provide us with a style number which you find next to the product image so that we can provide you with as much as information as possible on the specific product.
Can I order personalized Under Armour items?
We appreciate your enthusiasm, but at this time we do not offer customisation of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and provide the following information:
- The temperature we use for our heat seal is estimated to be about 163- 177 degrees Celsius
- The pressure we use is 40 PSI and the dwell time is 12 seconds
- Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal
- It is best not to screen print or heat seal Under Armour compression gear
What is the difference between HeatGear and ColdGear?
HEATGEAR®
WEAR THIS TO FEEL COOL, DRY & LIGHT.Ideal for days when it’s 20 ºC and above, our signature HeatGear® line delivers a highly breathable construction that wicks sweat to the surface to keep you cooler, drier, and lighter than ever.
COLDGEAR®
WEAR THIS TO FEEL WARM, DRY & LIGHT.Ideal for days when it’s 13 ºC and below, ColdGear® features a dual-layer fabric that wicks moisture from the skin and circulates body heat and keeps you warm without ever weighing you down.
ALLSEASONGEAR®
WEAR THIS TO FEEL DRY & LIGHT.Built for when it’s between 13 ºC and 20 ºC, AllSeasonGear® is made from radical fabrics that flex with changing weather conditions to deliver superior temperature regulation and maximum breathability.
Care instructions for apparel
Care instructions can be found on the tag of your item. However, in general, machine wash in cold water with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks, or other sharp objects that can be found on other clothing.
Care instructions for bags
Remove excess dirt and mud with a dry brush. Use a mild detergent and warm water to remove any stains with a sponge or towel. Air dry at room temperature. Please do not place the bag on a heater.
Care instructions for caps/hats
Check the tag on your item for any cleaning information. If it is precious item or a collectible, please contact the Customer Service Team for specific cleaning information.
If there is any dust or dirt on it, use a vacuum brush attachment to clean off the dust.
To wash the cap by hand, wet it in the shower or sink. Use cool water unless otherwise instructed by the tag. Try not to overly soak the cap.
Put some shampoo on a nail brush or soft toothbrush and scrub the cap clean. Instead of shampoo, you can use a mild detergent.
Rinse the shampoo residue off thoroughly, still trying not to overly soak the cap.
For nylon or knit baseball caps, you can mix a few drops of conditioner in a pitcher or bucket filled with water and use the water to rinse the cap after it is clean. The conditioner will help to soften the cap fibers.
When you are finished cleaning the cap, set it on a bowl, balled up towel or a hat stand to maintain its shape while air drying. Do not dry the cap in the dryer or it could shrink. Another idea is to blow up a balloon to fit the cap and use tape to hold the cap and balloon upright while the cap dries.
Care instructions for shoes
Mix warm water and a small amount of laundry detergent to create a slightly soapy mixture.
Apply a small amount of the water/detergent mixture to a sponge, soft cloth or soft brush and clean the affected areas.
Apply a small amount of warm water to another sponge or soft cloth to remove any excess detergent.
Dry the shoes at room temperature. Please do not put the shoes close to a heater.
Business Inquiries
Wholesale Enquiries
For large orders, team wear, becoming a retailer and other Wholesale requests, please send an email to EMEANewWholesalerRequests@underarmour.com
and a team member will get back to you as soon as possible.
How do I apply for a sponsorship or a collaboration?
Unfortunately, due to the volume of requests we receive, we are unable to provide unsolicited support in the following areas including, but not limited to: • Support for elite or private sports camps, programs, teams, or leagues
• Individual, team, or event sponsorships—including fundraiser activities (e.g. scholarships, stipends, personal assistance, galas, 5k runs, etc.)
• Product donations, table sponsorships, or cash proposals
Are you an individual athlete?
To ensure clear distinction among our charitable giving and marketing efforts, we do not provide product donations to individual athletes or sports teams.
Thank you.
I am interested in a professional career at Under Armour. How can I proceed?
Please visit www.underarmour.jobs to find out more about career opportunities within Under Armour.
How can I contact Under Armour in Europe?
Under Armour Europe B.V.Stadionplein 10
1076 CM Amsterdam
The Netherlands Phone: +31 (20) 715 5100
KvK Company Number: 34237352 0000
VAT (AT): 68/529/2922