Shipping Information
| ORDER VALUE | STANDARD SHIPPING | PICK UP POINT  |
EXPRESS SHIPPING |
|---|---|---|---|
| UPS | 3 - 5 Business Days | ||
|
DHL |
2 - 4 Business Days* |
1 - 2 Business Days |
|
| Up to €40 | €4.95 | FREE | €9.95 |
| Over €40 | FREE | FREE | €9.95 |
*Standard shipping to Azores & Madeira takes 3 - 5 Business Days with shipping costs of €12.00.
Please note that on Public Holidays the shipping time might take 1-2 days longer.
Please note that full shipping costs, will not be included in the refund, unless the gear was faulty or defective when it arrived.
Shipping to a pick-up point is always free with no minimum. It is more sustainable than direct standard or express as it helps our delivery partners be more efficient, reduce vehicle emissions, and contribute less to local traffic.
We are committed to making responsible packaging and transport choices and will continue to work towards providing the best options for you and the environment.
How can I track my order?
Please visit our order tracking page where you can enter your order number and track the status of your order or use the track link that you received in your shipping confirmation email. If you ordered through DHL, you can receive automated shipping notifications on the phone via push messages or via the app itself.
How do I change the details of my order such as delivery address or a timeslot?
Please visit our order tracking page to see the latest status of your shipment or use your tracking link in your shipping confirmation email. You can visit the carrier’s website to see what options are available. For home delivery, DHL offers possibilities to change the time and location. If you have selected a pick-up point, you cannot change the location for now.
What should I do if I didn’t receive my order?
You will get an automated message once your order has been shipped out. Our delivery times for Portugal take between 2-5 working days (except during promotional moments such as End of season sale, Mid-season sale, Christmas, and Cyber-week where it might take longer). Please continue tracking your order here or use the track link that you received in your shipping confirmation email.
If you’re unable to track your order, please contact us.
Can I modify/cancel my order?
Once you’ve made your order, we work quickly to process it. Because of this, it's unfortunately not possible to cancel/modify your order once you’ve placed it. If you receive an item that you do not wish to keep, you can return it. Please see our returns section for more information.
Will I receive a copy of my invoice?
Currently we do not provide a preprinted invoice in our parcels. However, you will receive all your order-related information with your Order Confirmation Email sent to your mailbox. Should you need an official invoice, please contact our Customer Service Team. Please note that we’re unable to amend any information on invoices.
I placed an order more than one hour ago and I still haven’t received any confirmation?
Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.